Privacy Policy

Last updated: 23 July 2026

Pharmacy Weight Loss Broadstairs | GPhC Registration No. 9012511 | Last Updated: July 2026

Pharmacy Weight Loss Broadstairs is a GPhC registered online pharmacy weight loss clinic. We are committed to protecting your personal data and handling it responsibly in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy explains how we collect, use, and protect your information.

1. Who We Are

We are Pharmacy Weight Loss Broadstairs, an online pharmacy clinic serving patients in Broadstairs and across the UK. As a data controller, we are responsible for your personal data. You can contact us using the details provided at the end of this policy.

2. Data We Collect

When you use our services, we may collect the following types of personal data:

• Identity and contact data: Full name, date of birth, address, phone number, and email address.
• Health and medical data: Medical history, current medications, weight, BMI, and any information provided during your consultation or health questionnaire.
• Payment data: Billing information processed securely through our payment provider.
• Technical data: IP address, browser type, device information, and website usage data collected via cookies.
• Communication data: Records of correspondence between you and our team.

3. How We Use Your Data

We use your personal data to provide safe and effective pharmacy and weight loss services. Specifically, we use your data to:

• Review your health questionnaire and assess suitability for weight loss treatment.
• Allow our pharmacist to approve and dispense your medication safely.
• Process and dispatch your order, with delivery within 1 working day of pharmacist approval.
• Communicate with you about your orders, treatment, or any clinical concerns.
• Maintain accurate patient records as required by GPhC standards.
• Comply with our legal and regulatory obligations.
• Improve our services and website experience.

Our legal bases for processing include the performance of a contract, compliance with legal obligations, and where necessary, the processing of special category health data for the provision of healthcare services.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how our site is used. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly.
• Analytics cookies: Help us understand visitor behaviour to improve our services.
• Functional cookies: Remember your preferences to personalise your experience.

You can manage or disable cookies through your browser settings at any time. Disabling certain cookies may affect the functionality of our website.

5. Third-Party Sharing

We do not sell your personal data to third parties. We may share your data only where necessary with:

• Delivery providers: To fulfil and track your medication order.
• Payment processors: To securely handle your transactions.
• IT and platform providers: Who support our website and systems, operating under strict data processing agreements.
• Regulatory or legal authorities: Where we are required by law to disclose information, such as to the GPhC or NHS.
• Healthcare professionals: In circumstances where it is necessary for your safety or care.

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years in line with NHS and GPhC guidance. Financial and transactional records are kept for 6 years in accordance with HMRC requirements. Data is securely deleted once retention periods have expired.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. All health data is stored securely and access is restricted to authorised personnel only.

8. Contact Us

If you have any questions about this privacy policy, wish to access your data, request corrections, or raise any data-related concern, please contact us. We aim to respond to all data-related enquiries within 48 hours.

• Email: info@pharmacyweightloss.co.uk
• Phone: (+44) 116 4646009

You also have the right to raise concerns with the relevant supervisory authority if you believe your data has been handled unlawfully.